Refund Policy

Because everything we make is fresh, scratch-made, and perishable, we handle refunds a little differently than a typical retailer — and we want to be clear and fair about how.

Perishable food: no returns. For food-safety reasons we cannot accept returns or exchanges of meals, juices, or any perishable item once it has been delivered or picked up. This is standard for fresh food, and it protects every customer.

If something is wrong, we make it right. Your satisfaction is the whole point. If your order arrives damaged, incomplete, spoiled, or otherwise not up to our standard, contact us at info@bveats.com within 24 hours of delivery or pickup. Please include your order number and, where possible, a photo of the issue — it helps us fix it fast. We’ll make it right with a replacement, store credit, or refund, based on the situation.

Shipped orders & delays. We pack chilled with insulated materials and cold packs, but if a carrier delay causes your order to arrive warm or spoiled, that counts as a quality issue — tell us within 24 hours and we’ll take care of you. Please refrigerate perishable items immediately on arrival.

Cancellations & changes. Because we cook to order and prep on a schedule, we can only change or cancel an order before it has been prepared or shipped. Reach out as early as possible at info@bveats.com and we’ll do our best.

Refund method & timing. Approved refunds are issued to your original payment method. Once processed, it can take 5–10 business days for your bank or card issuer to post the credit.

Questions about an order? Email info@bveats.com — a real person will help.